Product Support

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Product Support

FAQ

DO NEED TO WEAR HUSHME ON MY FACE ALL THE TIME?

No, it would be best if you locked the mask over your mouth only when you need to make a private phone call in an open space environment. There`s no need to wear it all the time. You also can carry the device on your neck unlocked and people around perceive it as a typical BT hands-free headset or headphones.

WHAT ABOUT HYGIENE WHEN USING HUSHME?

You will wear the mask a few times a day, so you do not need to clean it more often than traditional over-the-ear headphones. Besides , Hushme has a replaceable mouthpiece, which you can clean or replace at any time.

CAN HUSHME MUFFLE MY VOICE 100%?

Everything depends on the volume of your voice. The mask’s primary purpose is to make your conversation incomprehensible to others and reduce the noise level as you speak. Of course, if you talk in a low voice, others will likely hear nothing.

CAN I USE HUSHME WITH FIXED LINES?

Yes, if your communication device allows you to connect Hushme with a 3.5 mm mini-jack cable or via BT.

CAN I USE HUSHME WITH A THIRD-PARTY HEADSET?

Yes, you can use the Hushme adapter as a microphone and a headset as a headphone if you use the included 3.5mm mini-jack cable. Or you can connect a third-party headset to Hushme via the 3.5 mm mini-jack of your headset, and connect Hushme to the device you need via BT.

WHY DO I NEED A VERTICAL STRAP?

A properly worn additional vertical strap will make you more comfortable wearing the mask over long periods of time.

TROUBLESHOOTING

EVERYBODY HEARS ME WHEN I SPEAK IN HUSHME

Check Hushme for gaps in the area of contact with the face during use. The connection must be leakproof. Try to eliminate the depressurization where the face touches Hushme by removing the mouthpiece, ear cushion and reinstalling all parts tightly without gaps. If the problem persists, try speaking lower.

P.S. Hushme isn’t designed to stop sound fully. It just reduces volume level and muffles voice. Sound Reduction Level is ~ 3.2 times less. It’s necessary to talk quiet, as well as, people around have to be located not too close (less than 1.5 m).

THE MASK PRESSES IN MY FACE

If your face is uncomfortable while using Hushme, try to loosen the horizontal fixation strap. If your face is still uncomfortable, use an additional vertical fixation strap to make it easier to use the mask over long periods of time.

I CAN'T CONNECT MY DEVICE TO HUSHME VIA BT

To refresh the search for Hushme, simultaneously hold down the two volume buttons on the outer face of the Hushme and hold for a few seconds.

HOW TO

HOW TO CHECK MY VOICE USING HUSHME. MASK MODE/HEADSET MODE.

  • 1. Check that the unit is fully charged.
  • 2. Check that the unit is not connected to a smartphone.
  • 3. Conduct an experiment:
    • 3.1 Toggle the switch to Hushme Mode.
    • 3.2 Turn on the unit, connect it to the smartphone via Bluetooth.
    • 3.3 Put the mask over Your mouth, turn voice recorder on the smartphone, record Your voice – for 20 seconds. Stop the recording, save the file as “1”.
    • 3.4 Open the unit and put it over Your shoulders. Record Your voice via voice recorder for 20 seconds, save as file “2″.
  • 4. Listen to recordings.

HOW TO BEST USE HUSHME SO OTHER PEOPLE DON'T HEAR ME

  • 1. Make sure the mouthpiece is installed correctly
  • 2. Make sure the tightness of the mask to the face.
  • 3. When using Hushme, speak more quietly.

HOW TO WEAR HUSHME TO MAKE YOUR FACE LESS TIRED

  • 1. Use the additional vertical fixing strap provided.
  • 2. Distribute the weight of the Hushme more on the vertical strap.
  • 3. Loosen the horizontal strap.
  • 4. Maintain tightness and tightness of the mask to the face for effective voice muffling.
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