Warranty Policy

An order number from Hushme Online Store

1. Must positively identify that the Product falls within the applicable Limited Warranty period.
2. Products purchased from non authorised dealers are often used, counterfeit, re-boxed, defective or grey market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Hushme will not be able to honour a Limited Warranty on Products not purchased from Hushme Online Store or ones that are outside the Limited Warranty period. If you have purchased the Product from an unauthorised dealer, all support and Limited Warranty issues should be directed to that dealer.

You are eligible for Limited Warranty support for the following periods of time commencing upon the date of retail purchase of your Product (“Warranty Period”): six (6) month

Many answers to common questions and problems can be found within our FAQ. If you are unable to find a solution to your problem in our FAQ you can contact our support team. The link to contact support can be found at the bottom of the FAQ. Our FAQ and further support information can be found here.

Remedies under this Limited Warranty

If an eligible claim on the Limited Warranty is received by Hushme within the applicable Warranty Period, Hushme will (at its sole option) either: (a) repair the Product or the defective parts at no charge, using new or refurbished replacement parts; (b) provide online Hushme Store vouchers of a value equivalent to the retail purchase price of the Product; or (c) exchange the Product with a Product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original Product. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. Hushme reserves the sole right to determine whether a claim is eligible and/or whether the Product is defective. Where the Product is an “end of life” Product model, Hushme may (at its sole option) exchange the Product with a functionally equivalent substitute model from Hushme’s current Product range. Hushme has the sole option to provide any other type of remedy in addition to or in substitution of the aforesaid remedies. Repaired or exchanged Products shall be warranted free from defects for a period of ninety (90) days after date of repair or exchange (as the case may be), or for the remainder of the original Warranty Period, whichever is longer.

Entire Limited Warranty

ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD. ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, ARE DISCLAIMED. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. No Hushme supplier, dealer, agent, or employee is authorised to alter or extend the terms of this Limited Warranty or to make any representation whatsoever. Hushme reserves the right to amend the terms of this Limited Warranty at any time without notice.

Limitation of Liability

TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL HUSHME BE LIABLE FOR ANY LOST DATA, LOST PROFIT, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES (OTHER THAN PERSONAL INJURY DAMAGES), HOWEVER CAUSED REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE A PRODUCT, EVEN IF HUSHME HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL HUSHME’S LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT. The foregoing limitations will apply even if any warranty or remedy provided under this Agreement fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Help Resources

Before lodging a claim on the Limited Warranty, please review the online help resources at gethushme.com/support. If the Product is still not functioning properly after making use of these resources, please contact Hushme through gethushme.com/support. You may be required to assist with the diagnosis process to verify and ascertain any issues which you may be facing with the Product. Service options, parts availability and response times may vary depending on the country in which the Limited Warranty claim is lodged.